Tour Participation Agreement / Terms & Conditions
General Terms and Conditions
The terms and conditions contained in this Tour Participation Agreement govern the relationship between you, the passenger, and us, Mountain Valley Kashmir (Reg .as JKL Travels). By booking a trip, you agree to be bound by the terms of this Tour Participation Agreement. They outline, among other things, our cancellation policy and certain limitations of liability.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Reservations & Payments
Reservation: An initial deposit of 50% of tour cost is required to secure your reservation.
Final Payment: A deposit of rest of the payment as per your selected tour is required 21 days prior to commencement of tour or as per agreed at the time of confirmation of the tour.
Making Final Payments
Final payments are due 21 days prior to trip, depending upon the program. See the Deposit, Final Payment, and Cancellation Fees schedule included in this Tour Participation Agreement for payment due dates for specific programs. Reservations may be put on a waitlist or canceled by Mountain Valley Kashmir (Reg .as JKL Travels) if payment is not received by the final payment due date. Should this occur, cancellation charges will apply. All prices are stated in Euro, per person, and based on double occupancy (twin sharing), unless otherwise noted.
The tour price includes Arrival / Departure, Air Condition Luxury vehicle, Domestic Flight Tickets, Train Tickets – AC Sleeper Class (if applicable), Hotel Charges with CPAI Plan, government taxes, Camel Safari in Thar Desert (if applicable), Boating at Varanasi in River Ganges (if applicable).
Prices do not include charges for laundry service, telephone and Internet usage, wines, liquors, mineral waters, travel insurance, international flight tickets, India visa fees, tips, monument tickets, movie/video camera fee at monuments, miscellaneous expenses, souvenirs or any other expenses which is not specified.
Other fees may be imposed by airlines which are the passenger’s responsibility.
Deposit – Final Payment – Cancellation Fees
Rates are also based on twin sharing basis. For single supplement, see tariff.
50% of Total Tour Cost
10 days prior to commencement of tour
before 30+ days
15% of Total Tour Cost
before 29-22 days
30% of Total Tour Cost
before 21-16 days
60% of Total Tour Cost
before 15-0 days
100% of Total Tour Cost
Mountain Valley Kashmir (Reg .as JKL Travels) understands if you need to change your plan. Most programs allow travel deviations that affect destination, departure date, program extensions, and the like. Note that tour plan can be changed; provided that requests are made in writing 21 days prior to the commencement of tour. Deviations are subject to a €50.00 per-person non-refundable processing fees and all cancellation charges of train tickets, flight tickets and hotels shall also be included in Deviation Charges. No deviations can be made or processed within 21 days of commencement of tour.
Protect Your Investment
You can feel confident that with the Mountain Valley Kashmir (Reg .as JKL Travels) Programs, the full value of your investment is protected. Now that’s peace of mind!
Cancellations and Refunds
Mountain Valley Kashmir (Reg .as JKL Travels) realizes that most people who cancel their reservations do so out of necessity. Nevertheless, cancellations are costly to administer and involve dedicated staff time and communications costs. Therefore, all cancellations made before 30 days after booking are subject to 10% deduction of total tour cost. Cancellation made between 29-22 days after booking are subject to a non-refundable of 25%. Cancellation made between 21-16 days after booking are subject to a non-refundable of 60% deduction of total tour cost. And cancellation made 15 days before commencement of tour after booking are subject to a non-refundable of tour cost. Cancellations are based on per person bases. Please note, however, that reservations made after the final payment date are immediately subject to cancellation charges.
If you need to cancel your reservation, please send us a mail at Sales[at]JKLTravels.com and contact a Mountain Valley Kashmir (Reg .as JKL Travels) Customer Service Representative. To receive any refund, if applicable, that may be due will be processed within 35 days after our receipt of your written notice of cancellation.
Traveler substitutions are considered reservation cancellations and are subject to cancellation fees. Please note that we do not make any refunds for any unused portion of your trip.
Responsibilities & Liability
The responsibility of Incredible Real India, its affiliated companies, officers/directors, employees, sponsoring organizations, and agents is strictly limited. As a tour operator, Mountain Valley Kashmir (Reg .as JKL Travels) organizes, promotes and sells tour programs consisting of certain travel services, including sightseeing excursions, and hotel accommodations, that Mountain Valley Kashmir (Reg .as JKL Travels) purchases or reserves from various suppliers (collectively, “Suppliers”). Mountain Valley Kashmir (Reg .as JKL Travels) does not own or operate any of these Suppliers. The Suppliers providing travel services for Mountain Valley Kashmir (Reg .as JKL Travels) tour programs are independent contractors, and are not agents or employees of Incredible Real India. As such, Mountain Valley Kashmir (Reg .as JKL Travels) is not responsible for direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any negligent or willful act or failure to act of, or breach of contract by, any Supplier or any other third party. Some tours include visits to shops and merchants. Mountain Valley Kashmir (Reg .as JKL Travels) is not responsible for any purchases you make during your trip, whether or not that merchant is part of the scheduled itinerary. By utilizing the travel services of the Suppliers, you agree that you will look only to such Suppliers in respect of any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Mountain Valley Kashmir (Reg .as JKL Travels) nor any representative of Mountain Valley Kashmir (Reg .as JKL Travels) shall be liable.
Without limiting the foregoing, Mountain Valley Kashmir (Reg .as JKL Travels) is not responsible for any losses or expenses due to delays or changes in schedules, overbooking or downgrading of accommodations, defaults by any third parties, including Suppliers, mechanical or other failure of trains or other means of transportation, or the failure of any transportation mechanism to arrive or depart on time. Mountain Valley Kashmir (Reg .as JKL Travels) is not responsible for acts of God or force major events, sanitation problems, lack of medical care, sickness, weather conditions, strikes and other labor activities, acts of terrorism, acts of war (declared or undeclared), quarantines, embargoes, blockades, criminal activities or any other act or event beyond the direct control of Incredible Real India.
Mountain Valley Kashmir (Reg .as JKL Travels) assumes no financial responsibility for any cancellations or delays resulting from invalid passports, visas, or other travel document requirements, or for ticket or other travel documents that do not reflect your name exactly as it appears on your passport. Mountain Valley Kashmir (Reg .as JKL Travels) reserves the right to change the itinerary of the tour without prior notice. If the tour is canceled by Mountain Valley Kashmir (Reg .as JKL Travels) for any reason, Mountain Valley Kashmir (Reg .as JKL Travels) shall have no liability beyond the prompt refund of all tour participant’s payments received by it.